We understand that from time to time you may wish to return a product to us.
We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
- we receive the returned product within 30 days following the date of delivery of the product
- the returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the
original delivery charges and excluding the costs of returning the product to us.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product:
- we will not refund or exchange the product;
we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.
In the case of items arriving damaged, please contact us immediately upon receipt and we will replace and resend the items in question.